Collection and use
We collect information needed to fulfil orders and answer enquiries, and use it for those purposes.
| Activity | Information collected | Purpose |
|---|---|---|
| Purchases | Name, email, contact details, billing and delivery addresses, and order, payment and delivery information | Order confirmation, payment, production, delivery, returns, refunds and customer support |
| Enquiries | Email address and information included in the message | Answer enquiries and handle requests |
| Website visits | IP address, access time and device/browser details | Deliver pages, maintain security and resolve errors |
Purchase details are entered at checkout. Payment services handle full card numbers and security codes.
Retention and deletion
We delete personal information without undue delay when its purpose is fulfilled. Records required by Korean e-commerce law are kept separately for the periods below and are not used for other purposes:
- Contracts, withdrawal, payments and supply of goods: 5 years.
- Consumer complaints and disputes: 3 years.
- Display and advertising records: 6 months.
Electronic files are deleted when retention ends. Provider-operated records and backups follow the provider’s retention and deletion procedures.
Service providers
We use the providers below to operate the website and fulfil orders. Provider names link to their privacy notices.
| Provider | Processing role |
|---|---|
| OpenAI · Cloudflare | Website hosting and processing of access information. |
| Shopify | Product queries, customer authentication, saved favourites and shopping bags, orders and checkout services. |
| Gelato | Product, order and recipient information for relevant production and delivery orders. |
Access and order information may be processed outside South Korea through these providers. See their notices for processing locations and retention.
We do not sell or rent personal information. Disclosures beyond these purposes require prior consent or a legal basis.
Your rights and data protection
You or your legal representative may contact us below to request access, correction, deletion, restriction of processing or withdrawal of consent. We verify identity only as needed. If a legal retention obligation prevents deletion, we explain the reason.
We restrict access to personal information and apply safeguards including encrypted communications.
Cookies and browser storage
Without sign-in, favourites and shopping-bag selections stay in this browser and are removed when you clear this site’s data. When you sign in, product identifiers, selected options and quantities are saved to your Shopify customer account so you can continue on another device. Guest selections are merged into your account after sign-in. Removing a favourite or bag item updates the account’s saved selection. Signing out clears the account view on this device; it does not delete selections saved to your account. Authentication and pending changes use this tab’s session storage. You can manage external-service cookies in your browser or the service’s settings. Blocking storage may affect these functions.
We do not install advertising trackers on the TiMO website.
Privacy contact and updates
Privacy contact: TiMO operator
Email: gsw0725@naver.com
Contact us for access, correction, deletion, restriction or withdrawal requests. For privacy complaints in Korea, see the Personal Information Infringement Report Center or the Personal Information Dispute Mediation Committee.
Effective and last updated: 1 November 2026. Changes are published here, with separate notice or consent where required.